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Features

Everything you need to listen, decide and respond.

A complete customer feedback system: collect, organise, prioritise, plan, announce and support, from one place and under your own brand.

Collect

Feedback boards

One place for customers to suggest ideas, vote on others and follow what happens next.

  • Post, vote and comment on a public portal, with image and document attachments.
  • Public or private boards, each with its own settings. Limit a private board to a user segment.
  • Your team can post and vote on a customer's behalf, so phone calls and emails are not lost.
  • A rich editor with Markdown, @mentions in comments and image paste.
  • Show or hide who posted, who voted and other people's comments, board by board.
Prioritise

Decide with evidence, not volume

See who is asking, how much it matters to them and what it is worth, before it reaches your roadmap.

  • Merge and unmerge duplicates so demand adds up on a single request.
  • Categories, tags and custom fields per board, with filters for status, tag, company, creator, owner, assignee, segment and date.
  • Revenue-based prioritisation: attach HubSpot deals or your own opportunities to a request and track the revenue behind it.
  • Companies, users and segments with custom fields, built from conditions. Bulk-import them from Excel.
  • Owners and assignees on every post, with a full audit history and status timeline.
  • A dashboard of new feedback, votes and comments with period-over-period change.
Plan

Status workflow and roadmap

Move requests through stages that match how your team works, then show customers where things stand.

  • Customisable status and workflow stages, stored per post with a timeline.
  • Kanban view of feedback by status.
  • Multiple roadmaps you attach posts to, each with its own audit history.
  • A public roadmap page with optional ETAs on the portal.
  • Status-change emails to voters, automatically.
Announce

Changelog

Close the loop in public. Every release is a chance to tell the people who asked.

  • Draft, publish or schedule entries with a release date.
  • Your own change types, labels and tags.
  • Link entries to feedback posts so the right people hear about it.
  • Email notifications on release, likes and view counts for every entry.
  • A public changelog page, a changelog tab in your widget and an API to publish from your release pipeline.
Support

Help center

Let customers find answers themselves, and connect those answers to the feedback behind them.

  • Collections (nestable) and articles with draft and published states and slugs.
  • Public help center with search, popular articles and four collection themes.
  • Multiple help centers in one account.
  • Link articles to feedback posts, and see article click counts.
  • Product documents with folders and templates, linked to posts.
Embed

The widget

Bring the whole experience into your product with a single snippet.

  • Drawer, popover or on-screen display with your launcher text, position and brand colours.
  • Tabs for Home, Roadmap, Feedback, Changelog, Help and Chat.
  • Identify signed-in users by syncing your customer into the widget.
  • Choose which boards show, and whether visitors can submit, vote and see other people's feedback.
  • Add a chat bot built in the flow editor to the same widget.
Connect

Integrations and API

Feedback should flow into the tools your team already uses, and status should flow back.

Issue trackers and code

Create or link an issue from a request, manually or automatically per board. Status changes sync back into the request.

  • Jira, Asana, Redmine
  • GitHub, GitLab, Bitbucket
  • Create a branch per request on GitHub, GitLab and Bitbucket

Where feedback starts

Meet your team and your customers where they already talk.

  • Slack: create feedback from a message or shortcut, and get notifications
  • HubSpot: attach deals and create posts from a CRM card
  • Zoho

Your own tooling

Everything customer-facing is available programmatically.

  • Public REST API with an API key
  • Create and list posts, boards, categories, changelogs, companies and users
  • Google Analytics for portal traffic
Your brand

Portal, domain, sign-in and team

Customers should feel they are on your site, and your team should have exactly the access it needs.

Branded portal

  • Your logo, theme, primary and secondary colours and font
  • A Teptro subdomain or your own custom domain with automatic SSL
  • Separate portals for feedback, help center, API documentation and Trust Center

Sign-in and access

  • Email OTP, email and password, Google and Microsoft sign-in
  • Single sign-on from your own app with a token you control
  • Admin sign-in with Google or Azure and two-factor authentication

Team and notifications

  • Teams and custom roles with read, write and delete access per area
  • Editable email templates with preview, test sends and your own sender
  • Daily and weekly digests, mentions, merges and release emails

AI writing assistant

  • Clearer posts, comments and changelog entries in one click
  • Bring your own provider: OpenAI, Azure, Google, Vertex, Anthropic, Amazon Bedrock or Replicate
  • Switch it on per portal, for admins, customers or the widget

Moderation

  • Spam marking, delete and pin
  • Internal comments only your team sees
  • Hide commenter and voter names where privacy matters

Trust Center

  • Publish compliance information, controls and documents
  • Gate sensitive documents behind an access request
  • On its own branded portal

See it with your own feedback.

Choose a plan and set up your board, or talk to us and we will walk you through it.

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