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Collect, Organize, and Act on Customer
Insights with Ease

Teptro's Key Features

Powerful Tools to Manage Feedback from
Collection to Analysis-All in
One Place

Unified Feedback Inbox

All user feedback is sent to a single central location from several locations like your site, tools or APIs.

Custom Feedback Boards

Sort your comments and suggestions into individual or shared boards based on the project, feature or user group you're working on.

Smart Automation & Integrations

Link Rewind to your CRMs, support systems, and analytics so you get feedback automatically.

Voting, Comments, and Moderation

Give voters the option to support the causes that are important to them. You can choose to comment privately, merge any duplicates, or report messages as spam as an admin.

Real-Time Feedback Analytics

You can easily find insights with dashboards, profiles of your users, graphs of how they interact, and identifying trends.

Custom Fields and Post Templates

Create personalized fields in your feedback submission forms to collect particular data and sort it accurately.

How it works

How Teptro’s Customer Feedback
Management Works

Set Up a Branded Feedback Portal

Set up a feedback board that reflects your company. Reuse your branding, colors and establish clear access restrictions.

  • Use options to show (or hide) your team’s focus areas.

  • Make boards for each group or kind of product your company makes.

  • Place your embed code on the product or site itself.

Collect Feedback from Any Source

Users are able to add their thoughts, describe problems or recommend changes right on the website, the app, or on external platforms.

  • Get both the titles, descriptions, parts of the attachment, and any categories for each entry.

  • Set up your website so feedback is automatically captured in your CRM or helpdesk.

  • Include voting and public debate in deciding which projects are most important.

Manage, Moderate, and Prioritize

Combine duplicate suggestions, note which ones are most important, and follow popular posts.

  • Put all the same posts together.

  • If required, identify emails as spam or block people from commenting.

  • Add your notes and tags which are only seen within your team.

Analyze and Act on Insights

Identify what is important to your users and direct your product choices with help from feedback.

  • See the number of votes, people who engage, and those who contribute the most.

  • Group your marketing analytics according to the board, who commented, or the nature of their feedback.

  • You can download reports or design your charts.

Teptro's Benefits

Why Use Teptro for Customer
Feedback Management?

Data-Driven Development

Make your roadmap about the features required by users as seen from real-time data.

Improve Customer Satisfaction

Face problems as they come and choose repairs with certainty.

Close the Feedback Loop

Show users what happens with their feedback—whether it's just a plan, being built or has been delivered.

Boost Engagement

Support teamwork by helping your customers work with you to make your product better.

Fully Centralized System

Collect unprocessed, categorized, and analyzed feedback in a single convenient location.

Visual Dashboards

Smart decisions can be made by analyzing powerful visualized feedback analytics.

Frequently Asked Questions

What is Teptro's Customer Feedback Management tool?

All user feedback is handled on one platform, allowing you to collect, arrange, examine, and act on it all in the same place.

Can I collect feedback from different sources?

You can add contacts using embedded widgets, various integrations, APIs, or manually.

Is it suitable for internal and public boards?

Absolutely. Feel free to operate fully accessible boards, private team boards, or use a combination.

How does the voting and prioritization system work?

Users can decide to vote on posts they like. Easily sort and filter posts by popularity, the type of category and custom set fields.

Do I need technical knowledge to get started?

They are not at all. This system is created to help product managers, marketers, and support teams avoid any coding.

Can I generate reports and analytics from feedback?

Yes! Access insights, and charts and create special reports to understand how people use your services or site.