Easy Onboarding
Powerful Help Center Built for
Support Efficiency
Teptro's Key Features
Key Features for Centralized
Customer Support
Public & Private Boards
Make customized boards for various issues or product categories. Visibility may be easily adjusted to provide either open or restricted access.
Multiple Help Centers
Create specific assistance centers for distinct departments, brands, or goods all on the same platform.
Unlimited Articles & Feedback
Give users the full capability to explore, search, and give feedback about the offered resources.
Merge Duplicate Posts
Merge related queries and problems automatically so your help center is tidy.
Widgets & Embeds
Place support widgets on your website or application for easy, fast answers.
Internal Comments & Moderation
Allow your team to hide their work from viewers by adding private comments, post approvals, and spam filtration.
Branding & Custom Domains
Personalize colors, themes, and display your site on a unique domain to provide a whole brand experience.
Advanced Text Editor
Quickly add, organize, and change your help articles to make your documentation clear and updated.
How it works
How Teptro’s Help Center Works
Create Help Centers & Boards
Establish several help centers, each suited to particular groups of customers or types of products. Place queries, updates and resources on their own boards.
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Centralized Resources
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Role-Based Access
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Scalable Board Management
Build Informative Articles
Take common questions and support topics and make them into structured knowledge base articles. Make sure helpful answers are available round the clock.
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Article Tagging
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Feedback Collection
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Customer-First Language
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SEO-Friendly Layout
Set Up Knowledge Portal
Make the user experience more familiar by separating the site into arrangeable categories. Respond to all inquiries from “how do I use this product?” to “something’s wrong with this product”—all in one place and quickly.
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Unified Access Point
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Article Privacy Settings
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Fast Search & Navigation
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Custom Board Settings
Embed & Share Widgets
Support your users by including help widgets wherever they are online. Let people experience real-time support at any location.
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Real-Time Voting
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Instant Pop-up Support
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Custom Widget Placement
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Responsive & Mobile Ready
Teptro's Benefits
Why Use Teptro Help Center?
Streamlined Experience
Using dependable resources and easy-to-use navigation, create a smooth transition from issue to solution.
Fast Information Access
Provide immediate access to precise, searchable assistance articles to reduce dependency on support representatives.
Customer Empowerment
Let people assist themselves with informative, well-structured instructions and frequently asked questions.
Improved Satisfaction
Reduce customer frustration by providing them with prompt, unambiguous answers whenever they need them.
Lower Support Costs
Self-service automation can minimize ticket traffic, expedite support, and increase return on investment.
Frequently Asked Questions
How does Teptro’s Help Center reduce help load?
Customers can look up answers to typical questions using the searchable articles and resources we provide.
Can I run multiple help centers for different products?
Yes! From a single dashboard, you can create distinct help centers for teams, departments, or brands in Teptro.
Is it possible to control who sees which content?
Absolutely. Public and private boards are available to configure, permissions may be set, and specific articles can be restricted.
How can customers give feedback or report issues?
Customers can submit feedback directly through your help center. They can also vote on existing posts, comment on articles, and suggest improvements, helping you improve content quality over time.
Does the Help Center integrate with my website or app?
Yes. You can easily embed widgets or link your help center within your website, product, or app. This ensures users get real-time assistance without needing to leave the interface they’re in.